Shipping policy

Shipping Policy

At Ollie, we strive to provide a seamless shopping experience, including reliable and efficient shipping services to our valued customers across Canada and the Canada and the United States. Our shipping policy is designed to ensure transparency and satisfaction throughout the entire process. Below you will find detailed information shipping times, costs, methods and other important considerations.

DELIVERY TIMES

AVAILABLE PRODUCTS
Available products are dispatched within 1 to 7 working days of payment confirmation (with the exception of accessories). Delivery times may vary depending on your location.

AREAS EXCLUDED FROM DELIVERY
We do not currently deliver to the Yukon, Northwest Territories, Nunavut, Hawaii, Alaska, PO Boxes or APOs. For customers residing in these areas, please contact us at orders@olliebike.com to explore other delivery options.

EXCEPTIONAL SITUATIONS
It is important to note that events such as the launch of new products or or restocking periods may result in delivery delays. In such cases, we will inform our customers of any delays via the product page and via a follow-up email.

SHIPPING COSTS
Shipping is FREE on all electric bicycle purchases and on all items ordered ordered at the same time. Shipping charges apply to accessories and spare parts orders only. Orders including multiple bikes are normally shipped together.

DELIVERY OPTIONS
We offer a trusted delivery service through insured and reputable carriers carriers, ensuring professional and efficient distribution in Canada and the U.S. United States. Following shipment of your electric bike, you will receive an e-mail with a tracking number, allowing you to track your order and estimate the cost of delivery.

IMPORTANT INFORMATION
All orders for electric bicycles must be signed for by the carrier. carrier. Estimated delivery dates are subject to variation due to carrier delays, adverse weather conditions, supply difficulties, high shipping volumes or staff shortages.

REFUSED PACKAGES - FIXED CHARGES
If a package sent at your request is refused, Ollie Bikes reserves the right to impose a flat fee of $250. This fee is intended to partially offset our shipping shipping costs. Please note that we cannot modify, intercept or cancel orders that are already in progress. A refused and returned package will be treated as a refund of the purchase price less $250 for shipping costs. 

Ollie Bikes is committed to providing a smooth and clear delivery experience for our customers. If you have any questions or need assistance with our delivery policy, please contact our customer service department at orders@olliebike.com. Your satisfaction is our primary goal and we are here to help you every step of the way. every step of the way.

Thank you for choosing Ollie for your electric bikes or tricycles.