FREQUENTLY ASKED QUESTIONS

The range depends on factors like terrain and rider weight, but generally, a 15Ah battery can cover around 40-60 miles on a single charge.

Charging times vary, but it typically takes 4-6 hours to fully charge a 15Ah E-Bicycle battery from empty.

Regular charging and avoiding extreme temperatures can prolong battery life. It's also important to follow manufacturer guidelines for maintenance.

Yes, most E-Bicycles with a 15Ah battery have a pedal-assist feature, allowing you to pedal even if the battery is depleted.

It's okay to charge the battery partially, and doing so can actually be beneficial for the battery's overall health. Lithium-ion batteries don't have a memory effect.

Follow safety guidelines provided by the manufacturer, use the recommended charger, and store the battery in a cool, dry place to ensure safe and optimal performance.

An E-trike refers to an electric tricycle, and "middle drive motor" indicates the motor is positioned at the center. The 14Ah battery represents the battery capacity, providing power for the electric motor.

A middle drive motor can provide better balance and traction, especially on uneven terrain. It efficiently uses the bike's gears and is well-suited for climbing hills.

The range varies based on factors like terrain and rider weight, but typically, a 14Ah battery can cover around 30-60 miles on a single charge.

UL2849 certification ensures that the E-trike meets specific safety standards, addressing aspects like electrical and fire safety. It indicates a commitment to product safety and compliance.

Charging times vary, but on average, it might take 4-6 hours to fully charge a 14Ah E-trike battery from empty.

Yes, many E-trikes with middle drive motors can be pedaled manually, providing a traditional tricycle experience even if the electric assistance is not utilized.

The Cutback support adult riders with capacities of 425 pounds.

The Cutback is designed to be weather-resistant, but it's advisable to check the manufacturer's recommendations. Additionally, storing the E-trike indoors during heavy rain can help prolong its lifespan.

The standard warranty period is 1 year for defect parts. However, if the product is registered online, an additional 6 months of warranty on defect parts is provided.

Online registration extends the warranty on defect parts by an extra 6 months, offering a total coverage period beyond the standard 1 year.

The warranty typically covers defects in various parts of the E-bike. Refer to the warranty documentation to identify the specific components included. Warranty does not cover wear and tear component

Yes, warranty claims can be made either through the dealer where the purchase was made or by contacting the manufacturer directly. If you purchase your E-Bike or E-Trike through a dealer, you must contact them first.

To initiate a warranty claim, customers should contact either the dealer where the E-bike was purchased or the manufacturer. Follow the specified process outlined in the warranty documentation.

Generally, the extended 6-month warranty is contingent on online registration. Ensure that the registration process is completed to qualify for this extended coverage.

Customers can contact the original dealer where the purchase was made or directly approach the manufacturer for warranty service. Confirm with the manufacturer for a list of authorized service centers.

Check if there are specific maintenance tasks outlined in the warranty documentation. Regular maintenance might be required to ensure the warranty remains valid.

The warranty terms may specify whether it is transferable. If so, the new owner might need to follow a specific process to transfer the warranty.

Clearly understand any exclusions or limitations in the warranty, such as damage due to accidents, misuse, or unauthorized modifications.